Online brand advocacy for destinations: The role of destination management, experience, and satisfaction


Journal of Vacation Marketing, 2023 (SSCI) identifier

  • Publication Type: Article / Article
  • Publication Date: 2023
  • Doi Number: 10.1177/13567667231206867
  • Journal Name: Journal of Vacation Marketing
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, ABI/INFORM, Business Source Elite, Business Source Premier, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index
  • Keywords: Destination, destination brand experience, destination management, destination satisfaction, online brand advocacy
  • Galatasaray University Affiliated: Yes


People nowadays travel to a destination and then become a source of information about that destination. This study concentrated on the information-sharing behavior of individuals regarding destinations within the context of online brand advocacy. This study aims to investigate online brand advocacy behavior and provide an explanation for it using individual assessments of destination management, brand experience, and satisfaction. Using Amazon's Mechanical Turk, 657 participants were contacted online. Using partial least squares-structural equation modeling, the data were analyzed. The effects of destination management, destination brand experience, and destination satisfaction on online brand advocacy were empirically validated by the findings. The findings have significant implications for destination managers seeking to develop strong destination identities, as well as for tourism research, as they provide a novel method for examining destination branding.