An intelligent decision making system to support e-service management

Buyukozkan G., Ersoy M., Isiklar G.

AI 2005: ADVANCES IN ARTIFICIAL INTELLIGENCE, vol.3809, pp.1154-1157, 2005 (SCI-Expanded) identifier

  • Publication Type: Article / Article
  • Volume: 3809
  • Publication Date: 2005
  • Journal Name: AI 2005: ADVANCES IN ARTIFICIAL INTELLIGENCE
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED)
  • Page Numbers: pp.1154-1157
  • Galatasaray University Affiliated: Yes

Abstract

This paper proposes an intelligent decision support framework for an effective e-service management. The proposed framework integrates case and rule based reasonings and multi criteria decision-making techniques in fuzzy environment for a real-time decision-making, which is dealing with uncertain and imprecise decision situations. The framework potentially leads to more accurate, flexible and efficient retrieval of alternatives that are most similar and most useful to the current decision situation.