An intelligent decision making system to support e-service management

Buyukozkan G., Ersoy M., Isiklar G.

AI 2005: ADVANCES IN ARTIFICIAL INTELLIGENCE, cilt.3809, ss.1154-1157, 2005 (SCI-Expanded) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 3809
  • Basım Tarihi: 2005
  • Dergi Adı: AI 2005: ADVANCES IN ARTIFICIAL INTELLIGENCE
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED)
  • Sayfa Sayıları: ss.1154-1157
  • Galatasaray Üniversitesi Adresli: Evet

Özet

This paper proposes an intelligent decision support framework for an effective e-service management. The proposed framework integrates case and rule based reasonings and multi criteria decision-making techniques in fuzzy environment for a real-time decision-making, which is dealing with uncertain and imprecise decision situations. The framework potentially leads to more accurate, flexible and efficient retrieval of alternatives that are most similar and most useful to the current decision situation.