Digitalization on Aviation 4.0: Designing a Scikit-Fuzzy Control System for In-Flight Catering Customer Satisfaction

Çakır E., Ulukan H. Z.

in: Intelligent and Fuzzy Techniques in Aviation 4.0, Kahraman C.,Aydın S., Editor, Springer, London/Berlin , London, pp.123-146, 2022

  • Publication Type: Book Chapter / Chapter Research Book
  • Publication Date: 2022
  • Publisher: Springer, London/Berlin 
  • City: London
  • Page Numbers: pp.123-146
  • Editors: Kahraman C.,Aydın S., Editor
  • Galatasaray University Affiliated: Yes


The fourth industrial revolution is a vision that deeply affects the aviation industry in terms of cloud computing, artificial intelligence, digital transformation, and the internet of things. Although aviation 4.0 is at the beginning of its development, great competition begins to design suitable systems. Airline companies need well-designed software to use these digital transformation processes for data management and to receive customers’ feedback to interpret them in the most suitable way. They should also develop programs that can be adapted to theirs pre-flight and in-flight systems to measure customer satisfaction and interpret crisp, linguistic, or fuzzy data. In this study, the catering service evaluation system for customers is designed and an interface is developed to be used in the aviation 4.0 industry. The study contributed to the literature by proposing a new fuzzy control system for catering customer evaluation and by designing an interface and coding system with a special SciKit fuzzy logic toolbox on Python environment. The implementation and the design of the system have been simulated several times and the results are evaluated by graphical and visual means.