Human Reliability Assessment in Healthcare Operations Using Fuzzy Cognitive Maps

Naskali Y. K., GÜRBÜZ T., ALBAYRAK Y. E.

JOURNAL OF MULTIPLE-VALUED LOGIC AND SOFT COMPUTING, vol.32, pp.57-86, 2019 (SCI-Expanded) identifier identifier

  • Publication Type: Article / Article
  • Volume: 32
  • Publication Date: 2019
  • Journal Name: JOURNAL OF MULTIPLE-VALUED LOGIC AND SOFT COMPUTING
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus
  • Page Numbers: pp.57-86
  • Galatasaray University Affiliated: Yes

Abstract

Reliability is the fundamental element of safety operation of all systems. Human performance plays a significant role in the development and operation of complex systems so it is obvious that human errors have serious effects on the complex system performance. Healthcare services sector is one of the major fields that require human reliability assessment as most of the applications involve human handling, decisions and processing. This study aims to draw a complete representation of doctor's behavior leading to clinical error by acquiring a complete causal relation model between all possible performance-influencing factors (PIFs) in healthcare operations which have been determined and analyzed for various healthcare operations.