A Comparative Analysis Between Fuzzy Mapping Techniques for Success Evaluation of Home Office Process in COVID-19 Pandemic

Göker Mutlu N. , Dursun M.

IAC-MEBM 2021, Vienna, Austria, 2 - 03 July 2021, pp.136-142

  • Publication Type: Conference Paper / Full Text
  • City: Vienna
  • Country: Austria
  • Page Numbers: pp.136-142


COVID-19 pandemic has changed the processes and routines of business life. Employees have started to apply home office as part of the precautions of the infection. In this study, the factors that affect the success and efficiency of home office are evaluated, and their importance weights are determined. Causal links among the factors, positive as well as negative relations between pair of criteria, and lack of crisp data lead to employ fuzzy cognitive map as an appropriate methodology to success factors of home office in pandemic period. The application is illustrated through a case study, which is conducted in a consulting firm that performs in Turkey. The results are compared with intuitionistic fuzzy cognitive map technique. Intuitionistic fuzzy cognitive maps are used when interrelationships among evaluation criteria, fuzziness, vagueness, and hesitation in data are present.