IAC-MEBM 2021, Vienna, Austria, 2 - 03 July 2021, pp.136-142
COVID-19 pandemic has changed the
processes and routines of business life. Employees have started to apply home
office as part of the precautions of the infection. In this study, the factors
that affect the success and efficiency of home office are evaluated, and their
importance weights are determined. Causal links among the factors, positive as
well as negative relations between pair of criteria, and lack of crisp data
lead to employ fuzzy cognitive map as an appropriate methodology to success
factors of home office in pandemic period. The application is illustrated
through a case study, which is conducted in a consulting firm that performs in
Turkey. The results are compared with intuitionistic fuzzy cognitive map
technique. Intuitionistic fuzzy cognitive maps are used when interrelationships
among evaluation criteria, fuzziness, vagueness, and hesitation in data are
present.