An intelligent decision making system to support e-service management


Buyukozkan G. , Ersoy M., Isiklar G.

AI 2005: ADVANCES IN ARTIFICIAL INTELLIGENCE, vol.3809, pp.1154-1157, 2005 (Journal Indexed in SCI) identifier

  • Publication Type: Article / Article
  • Volume: 3809
  • Publication Date: 2005
  • Title of Journal : AI 2005: ADVANCES IN ARTIFICIAL INTELLIGENCE
  • Page Numbers: pp.1154-1157

Abstract

This paper proposes an intelligent decision support framework for an effective e-service management. The proposed framework integrates case and rule based reasonings and multi criteria decision-making techniques in fuzzy environment for a real-time decision-making, which is dealing with uncertain and imprecise decision situations. The framework potentially leads to more accurate, flexible and efficient retrieval of alternatives that are most similar and most useful to the current decision situation.