An intelligent decision making system to support e-service management


Buyukozkan G. , Ersoy M., Isiklar G.

AI 2005: ADVANCES IN ARTIFICIAL INTELLIGENCE, cilt.3809, ss.1154-1157, 2005 (SCI İndekslerine Giren Dergi) identifier

  • Cilt numarası: 3809
  • Basım Tarihi: 2005
  • Dergi Adı: AI 2005: ADVANCES IN ARTIFICIAL INTELLIGENCE
  • Sayfa Sayıları: ss.1154-1157

Özet

This paper proposes an intelligent decision support framework for an effective e-service management. The proposed framework integrates case and rule based reasonings and multi criteria decision-making techniques in fuzzy environment for a real-time decision-making, which is dealing with uncertain and imprecise decision situations. The framework potentially leads to more accurate, flexible and efficient retrieval of alternatives that are most similar and most useful to the current decision situation.