KYBERNETES, cilt.46, sa.4, ss.706-727, 2017 (SCI-Expanded)
Purpose - This paper aims to address performance measurement in the health-care sector, which gains increasing importance for most countries because growing health expenditures and increased quality and competition in the health sector require hospitals to use their resources efficiently. Health policy-makers and health-care managers stress the need for developing a robust performance evaluation methodology for health-care organizations.