Intuitionistic Fuzzy AHP Based Strategic Analysis of Service Quality in Digital Hospitality Industry


BÜYÜKÖZKAN FEYZİOĞLU G. , FEYZİOĞLU O. , HAVLE C. A.

9. IFAC Conference on Manufacturing Modeling, Management and Control, Berlin, Germany, 28 - 30 August 2019 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Doi Number: 10.1016/j.ifacol.2019.11.443
  • City: Berlin
  • Country: Germany
  • Keywords: Digital transformation, digital hospitality, IF AHP, service quality, SERVQUAL