Intuitionistic Fuzzy AHP Based Strategic Analysis of Service Quality in Digital Hospitality Industry

BÜYÜKÖZKAN FEYZİOĞLU G., FEYZİOĞLU O., HAVLE C. A.

9. IFAC Conference on Manufacturing Modeling, Management and Control, Berlin, Germany, 28 - 30 August 2019, (Full Text)

• Publication Type: Conference Paper / Full Text
• Doi Number: 10.1016/j.ifacol.2019.11.443
• City: Berlin
• Country: Germany
• Keywords: Digital transformation, digital hospitality, IF AHP, service quality, SERVQUAL
• Galatasaray University Affiliated: Yes