An intelligent decision making system to support e-service management

BÜYÜKÖZKAN FEYZİOĞLU G., Ersoy M. Ş., Işiklar G.

18th Australian Joint Conference on Artificial Intelligence, AI 2005: Advances in Artificial Intelligence, Sydney, Australia, 5 - 09 December 2005, vol.3809 LNAI, pp.1154-1157, (Full Text) identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 3809 LNAI
  • Doi Number: 10.1007/11589990_160
  • City: Sydney
  • Country: Australia
  • Page Numbers: pp.1154-1157
  • Galatasaray University Affiliated: Yes

Abstract

This paper proposes an intelligent decision support framework for an effective e-service management. The proposed framework integrates case and rule based reasonings and multi criteria decision-making techniques in fuzzy environment for a real-time decision-making, which is dealing with uncertain and imprecise decision situations. The framework potentially leads to more accurate, flexible and efficient retrieval of alternatives that are most similar and most useful to the current decision situation. © Springer-Verlag Berlin Heidelberg 2005.