Consumer Complaint Behavior and Recovery Satisfaction: An Application of the Theory of Planned Behavior

Şekerkaya A. K., Harcar T., Gürşen A. E., Akpınar M.

JOURNAL OF EUROMARKETING, vol.30, pp.4-27, 2021 (Peer-Reviewed Journal)

  • Publication Type: Article / Article
  • Volume: 30
  • Publication Date: 2021
  • Journal Name: JOURNAL OF EUROMARKETING
  • Journal Indexes: Academic Search Premier, IBZ Online, ABI/INFORM, Business Source Elite, Business Source Premier, Hospitality & Tourism Complete
  • Page Numbers: pp.4-27
  • Galatasaray University Affiliated: Yes