Akademik Veri Yönetim Sistemi
2019 World Congress on Engineering, WCE 2019, London, İngiltere, 3 - 05 Temmuz 2019, cilt.2240, ss.278-284
City logistics is a field, which can affect the residents' quality of life directly, refers to the optimization of logistics and transport activities while supporting economic and social development of the city. “Last mile delivery” is the micro-level logistic operations in city logistics. It is directly related to the e-commerce activities of city residents so; it continues to grow as a consequence of new technologies. This study focuses on the smart technology selection subject for last mile delivery solutions in order to augment its efficiency for companies and customers. The selection is approached as a multi-criteria decision-making (MCDM) process. First, a SWOT analysis is conducted to obtain an in-depth evaluation of last mile delivery from a smart city perspective. Then this evaluation is used to generate criteria to select the most suitable smart last mile delivery solution. The 2-Tuple integrated DEMATEL-VIKOR methodology is applied for Istanbul, and the results are provided for this application.