UX Professionals' Definitions of Usability and UX - A Comparison Between Turkey, Finland, Denmark, France and Malaysia

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Rajanen D., Clemmensen T., Iivari N., Inal Y., RIZVANOĞLU K. , Sivaji A., ...More

16th IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT), Mumbai, India, 25 - 29 September 2017, vol.10516, pp.218-239 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 10516
  • Doi Number: 10.1007/978-3-319-68059-0_14
  • City: Mumbai
  • Country: India
  • Page Numbers: pp.218-239
  • Keywords: User experience, Usability, UX professional, Cross-cultural HCI, USER EXPERIENCE, QUALITY, WORK


This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.